Terms of Service

  • The owner of the online shop www.nakedloveblanket.com (hereinafter referred to as the online shop) is Naked Love OÜ (registry code 16015736), located in Estonia.

    The terms of sale apply to purchasing goods from the online shop.

    The prices of the products sold in the online shop are indicated next to the products. A fee for delivery of the goods is added to the price.

    All prices are in Euros (€).

    The fee for delivery of the goods depends on the location of the buyer and the delivery method. The delivery fee is displayed to the buyer when the order is placed.

    Information about the goods is provided in the online shop next to the goods.

    Placing an order

    1. To order goods, add the desired products to your shopping cart. 

    2. Fill in all of the required fields and choose the most suitable shipping method to complete the order. 

    3. The total cost is then displayed on the screen. 

    4. This can be paid securely via the following payment methods:

    • Visa / MasterCard credit card payments

    • PayPal

    • Apple pay

    The contract enters into force after the amount subject to payment has been credited to the bank account of the online shop.

    If it is not possible to deliver the ordered goods due to lack of stock or another reason, the buyer will be notified as soon as possible and the cost paid (including delivery fees) will be refunded usually within 1-3 working days. Depending on the method of payment, the refund may take up to seven working days, but no later than within 14 days of sending the notification.

  • For detailed information about shipping and returns, please click here.

  • The online shop only uses the personal data entered by the purchaser for processing the order and sending goods to the purchaser. The online store forwards personal data to the transport service provider in order to deliver the goods.

    The online store sends newsletters and offers to the purchaser’s e-mail address only if the purchaser has expressed their wish to receive them by entering their email address on the website and indicating their desire to receive direct mail.

    The purchaser is able to opt-out of offers and newsletters sent to their email address at any time by contacting us via email or by following the instructions in the to unsubscribe in the newsletter. 

  • The online shop is liable for the non-compliance of the goods sold to the buyer with the terms and conditions of the contract or for the defects which existed at the time of delivery of the goods and which become evident within the first year of the delivery of the goods to the buyer.

    In the event of a defect, the buyer has the right to contact the online shop as soon as possible, but no later than two months by sending an e-mail to whadup@nakedlove.com

    The online shop is not liable for defects that have occurred due to the consumer’s action or inaction (incorrect use, an accident, etc.) after the goods were delivered or in the case of normal wear and tear caused by normal use of the goods.

    If the goods purchased in the online shop have defects for which the online shop is liable, the online shop will repair or replace the defective goods. If the goods cannot be repaired or replaced, the online shop will refund all fees incurred under the sales contract to the buyer.

    The online shop responds to the consumer’s complaint within 15 days in writing or in a format that can be reproduced in writing.

  • If a buyer has complaints regarding the online shop, they should send them via e-mail to whadup@nakedlove.com

    If the purchaser and the online shop are not able to settle the dispute by agreement, the purchaser may contact the Consumer Dispute Committee. The Consumer Dispute Committee is competent to resolve disputes arising from a contract between a purchaser and the online store. The resolution of disputes by the Consumer Dispute Committee is free of charge for the purchaser.

    A purchaser may also turn to the dispute resolution bodies of the European Union.

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